Sample process, roles are placeholders, not people.
Handle a customer request
- Purpose
- Every request gets a fitting reply within one working day.
- Trigger
- A new request arrives by e-mail or form.
- Done when
- The request is answered and the outcome noted.
No change yet
1. Read and classify the request
- Note the topic
2. Ask for missing details
3. Prepare reply or quote
- Check the price list
4. Approve and send the reply
Change the order by dragging or with the arrow buttons. Up to 3 checkpoints per step.
Preview · not a real run
Runnable: purpose, trigger, roles, steps and goal are set.
0 % of the run ticked off

